FREQUENTLY ASKED QUESTIONS


Insurance and Payment:

Do you take insurance?

  • We are not accepting insurance at this time. 

Well that’s irritating.  Why not?

Availability

  • Many clinicians that accept insurance are booked months in advance.  Making the decision to begin this healing process is an important and often difficult decision.  Having to wait to see an approved therapist can be disappointing.  We are currently accepting new patients with no wait.

Treatment Limits and Privacy

  • The federal parity law requires that insurance companies treat mental and behavioral health and substance use disorder coverage equal to medical/surgical coverage.  With that, insurance companies can no longer limit the number of mental health visits allowed in a year.  However, insurance companies are still allowed to implement similar limits related to “medical necessity.”  This can impact clients in two ways: 

1.     It can often limit the number of visits you can make that will be covered by insurance.  This may influence clients to see their therapist less than what is clinically recommended.  This can dramatically impact the quality of your healing and can increase the length of time you spend in treatment.

2.     Also, insurance companies often request client’s clinical information to substantiate “medical necessity.”  When you use insurance coverage, you are agreeing to allow the insurance company to have access to your entire medical record.  It is important to keep in mind that anyone reviewing a client’s record at the insurance company is a licensed professional and is bound by HIPAA.  Also, insurance companies are mostly focused on how mental health symptoms impact your daily living rather than the more vulnerable aspects of our work together.  However, we have found that many clients prefer that the information they share in session is completely confidential and not shared with insurance companies.

What are my options for reducing the cost?

You may apply for a fee reduction.

  • Speak with your therapist regarding options for a fee reduction.  We use a standard measurement tool to determine rates based on your income.

Check with your insurance company about out-of-network reimbursement.

  • Many insurance companies will offer partial reimbursement for psychotherapy sessions and/or group work with an out-of-network provider, usually between 40 and 75% reimbursement.  Contact your insurance company to see if this is an option for you.

What are my payment options?

  • We accept payment via the applications Venmo  and Zelle, as well as cash, check, debit, or credit cards.

Video Sessions:

Your website says you do video sessions.  How does that work?

  • We use an application called Zoom which can be accessed on the computer or on your phone.  It requires no downloads, no set up, and is of no cost to you.  We will send a link to your email for you to access the meeting.  The only thing required of you is to follow the link in your email at the time of your scheduled session.

Is it as effective as in person therapy?

  • The efficacy of video sessions will vary from person to person.  We take into consideration your individual needs, treatment goals, and safety to determine if video sessions will be helpful.  Some clients may have all of their sessions via video, while others may do some video sessions and some in person sessions.  Many clients prefer in person sessions only.  We will collaborate with you to determine the best fit for you.  Overall, research has demonstrated that telemental health is as effective as in person therapy.

What about…?

Lagging

  • We use the application Zoom because it is #1 in customer satisfaction.  They offer HD video and are more reliable that the competition.  We have had no issues with lagging so far.

Connecting in Session

  • We have set up our computer and camera so that the therapist and client are able to make genuine eye contact.  We have been surprised how easy it is to forget that you are not in the same room.

Getting Disconnected

  • In the rare event that we would get disconnected, it is important for clients to know we will never purposely disconnect.  If we cannot reconnect online, we will call you.

Confidentiality

What are the advantages?

Convenience

  • All you need for video sessions is internet access and some privacy.  There are no extra fees, no extra time spent traveling to get to our office, no having to worry about traffic or parking. 

Quality Therapy Where You Need It

  • Living far away, a snow day, or being on vacation shouldn’t prevent you from having access to quality therapy.  Video sessions offer therapy where and when you need it.

Comfort

  • Some people are more comfortable meeting online rather than in person.  This can be due to social anxiety or a preference for technology.  Either way, video sessions can provide a solution.